SHIPPING POLICYResidential home deliveries are curbside; this means you will be required to carry materials into your home. Delivery drivers will not enter your home. When offloading the truck you should check for any damaged items, in order to get credit for damaged items, you must make note of the damage on the Bill of lading. You must take delivery of damaged items; a credit will be issued as listed on the Bill of Lading. You will need to match materials invoice against your bill of lading. Make sure you receive all items on the Bill of lading. We cannot issue credit for shortages or damages if it is not noted on the bill of lading. Trims, pad and glue may arrive separately. You must be available the scheduled date of delivery, additional fees may apply to reschedule delivery; you will pay this directly to the shipper. Although it does not happen often, there may be orders that Shipper will need to reschedule for another day, the Shipper will contact you. You must request a return authorization from Armour Flooring, Inc for any returns. Any returns may be subject to a 25% restocking fee.
DAMAGE POLICYWe work with Shipping Carriers that strive to offer the same high level of customer service that we do at Armour Flooring, Inc. Please check all boxes thoroughly for damage and make note on the bill of lading, before you sign it and keep a copy. If you do have any damaged materials, simply take delivery of the materials, make note on the bill of lading, contact our customer service department and we will file the appropriate paperwork necessary to issue you a credit or order additional materials for you, your choice. |
